1. Enrollment Fees & Commitments
ActiveGrad is a professional, project-based internship platform working in direct alignment with state universities and academic commissions under the National Education Policy (NEP) 2020.
Enrollment fees are fully optimized to cover course materials, instructor guidance hours, access to cloud laboratories, live classes infrastructure, and institutional validation protocols. These fees are set based on our core pricing frameworks, and they support direct academic record tracking systems.
2. Strict No-Refund Policy
Because ActiveGrad automatically issues academic credentials, syncs your profile state to university verification nodes, and provisions course allocations immediately upon completion of payment, refunds are strictly not allowed after a student successfully registers for a course.
Once your profile shows a paid, verified registration status for an internship course or program domain:
- No requests for withdrawals, program alterations, or fees refunds will be processed.
- Change of mind, accidental double enrollments on separate courses, or subsequent non-participation in the classes do not qualify for any reimbursement.
3. Failed Registrations Exceptions
We prioritize technical accuracy and complete fairness. The sole exception to our strict refund policy lies in payment transactions experiencing critical system failures:
A refund will be evaluated and initiated **only and strictly if**:
The tuition/enrollment payment is successfully deducted from your bank account or gateway profile, but the technical registration sequence fails to complete, leaving your student dashboard locked and unregistered.
If this error occurs, our system will automatically verify the ledger mismatch and issue a full credit return to your original source account within 5-7 business days.
4. Payment Discrepancies & Gateway Latency
Occasionally, payment gateways (Razorpay, card processors) experience latency during bank-to-bank authorizations. During these situations, the gateway may show "Pending" or "Deducted" even when the merchant has not received the balance.
In such events, wait 2 to 4 hours for dynamic reconciliation. If the registration fails to complete despite deduction, do not attempt to register a second time. Submit a single inquiry ticket including transaction metadata.
5. Request Process & Refund Contacts
To request a technical refund following a payment deduction with failed registration, compile:
- Your full registration name and logged-in student email.
- Original receipt showing the deducted transaction ID.
- A screenshot of your active student profile showing the locked registration dashboard.
Send this compilation to our accounts team for verification: